If the funds have been debited from your bank account but are not yet visible in your gaming account, we kindly ask you to wait for 30 minutes.
If the money still hasn't been credited to your gaming account after this time, please contact our customer support for further assistance.
To expedite your customer service experience, we kindly request that you attach a picture of the transaction receipt from your bank or the Swish application. In the picture, please make sure the following information is clearly visible:
- Amount
- Time and date
- Reference number